Introduction
Customer Grievance Policy
At Quintus Tech Pvt Ltd, we value our clients and are committed to providing excellent service in the Business-to-Business domain. Our Customer Grievance Policy is designed to address and resolve concerns promptly and efficiently. We encourage our clients to voice their grievances so that we can continuously improve and enhance our services.
Scope:
This policy applies to all Quintus Tech Pvt Ltd Clients utilizing our services, including but not limited to Aadhar Enabled Payment services, Bulk Payout, UPI collect, Web, and app development for utility payments.
Grievance Submission:
Channels for Grievance Submission:
Clients can submit their grievances through various channels, including email, phone, or in-person at our registered office. Dedicated grievance redressal contact details will be provided on our official website and communication materials.
Information Required:
To ensure a prompt and effective resolution, Clients are requested to provide relevant details such as their account information, transaction details, and a clear description of the grievance.
Grievance Handling:
Receipt of Grievance:
Upon receiving a grievance, Quintus Tech Pvt Ltd will acknowledge the receipt within 2 working days through the same channel used for submission.
Investigation:
A thorough and impartial investigation will be conducted by our dedicated grievance redressal team to understand the issue and gather all necessary information.
Resolution:
Efforts will be made to resolve the grievance in a fair and appropriate manner. This may involve corrective action, compensation, or other measures to address the issue.
Communication:
Clients will be kept informed of the progress and resolution of their grievance at regular intervals until the matter is satisfactorily resolved.
Escalation:
If a customer is not satisfied with the resolution provided, they may escalate the matter to the Grievance Redressal Officer by contacting on care@quintustech.co.in.
Review and Updates:
This Customer Grievance Policy will be periodically reviewed to ensure its effectiveness. Updates may be made as necessary to align with changing regulatory requirements and customer needs.
Contact Information:
For grievance submissions or inquiries, Clients can contact our Grievance Redressal Officer at care@quintustech.co.in.
Quintus Tech Pvt Ltd is committed to providing exceptional service, and we appreciate our Client's feedback as it allows us to continually enhance our offerings.